Terms and Conditions

Last Updated: August, 2025

Welcome to Engravia Australia. By accessing or using our website (https://engravia.com.au), placing an order, or interacting with our services, you agree to be bound by the following terms and conditions.

General

These terms govern your use of our site and services. We may update these at any time. Continued use of the website means you accept any changes.

Products & Personalisation

  • All items are custom made and engraved based on the details you provide at the time of order.
  • Please ensure all names, spellings, and design requests are correct — once an order is processed, changes may not be possible.
  • Slight variations may occur in materials, colours, or engraving depth due to the nature of custom work.

Orders & Payments

  • Prices are listed in AUD and may include GST unless stated otherwise.
  • Full payment is required before production begins.
  • We reserve the right to cancel orders due to pricing errors, stock unavailability, or misuse of discount codes.

Shipping & Delivery

  • Shipping times are estimates only and may vary due to courier delays or peak periods.
  • Once shipped, we are not responsible for lost, delayed, or damaged parcels, but we’ll assist where possible.
  • See our Shipping & Delivery page for full details.

Returns & Refunds

  • Due to the custom nature of our products, refunds or exchanges are not available for change of mind.
  • If your item arrives damaged or incorrect, please contact us within 3 days of delivery.
  • For full details, visit our Returns & Refunds page.

Intellectual Property

All content, product designs, logos, and branding on this website are owned by Engravia Australia. You may not copy, reproduce, or use any materials without written permission.

Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages that may result from use of our products or services. Use of all products is at your own risk.

Governing Law

These terms are governed by the laws of Victoria, Australia. Any disputes will be handled in accordance with Australian consumer laws.

Contact Us

For questions about these Terms, please contact us:
📧 Email: hello@engravia.com.au
🌐 Website: https://engravia.com.au