Privacy Policy

Effective Date: August, 2025
Our website address is: https://engravia.com.au

At Engravia, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

Who we are

Our website address is: https://engravia.com.au

We are an Australian-based business providing custom-engraved products.

What Personal Data We Collect and Why

A. During Purchase or Account Registration

We collect:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Order details (including custom engraving info)
  • Payment method (processed securely via third parties)
  • IP address and browser details

This data is used for:

  • Processing your orders
  • Delivering products
  • Communicating updates
  • Responding to your inquiries
  • Improving your customer experience
B. Comments

If you leave a comment or review:

  • We collect data shown in the form, plus your IP and browser agent to detect spam.
  • A hashed version of your email may be sent to Gravatar to check for profile picture display.
C. Uploaded Media

Avoid uploading photos with embedded GPS location (EXIF data), as site visitors may download and extract this info.

Cookies

Cookies are used for:

  • Saving your preferences (name, email) for future visits
  • User login and session tracking
  • Site performance and analytics

Most cookies expire within a year. You can disable cookies through your browser, but some site features may not work properly.

Embedded Content from Other Sites

Pages on this site may include embedded videos, images, or articles. Embedded content behaves just like you visited those third-party sites, which may:

  • Track your activity
  • Use cookies
  • Monitor your interaction, especially if you’re logged in to their platform

Payment Information

We do not store or see your complete payment details. Payments are securely processed through trusted third-party gateways such as:

  • Stripe

Each provider has its own privacy and security policies.

Analytics and Marketing Tools

We use services like:

  • Google Analytics (anonymous website usage tracking)
  • Email platforms for order confirmations or updates (e.g., MailerLite or WooCommerce emails)

These tools may use cookies or tracking pixels to enhance performance and personalize content.

Who We Share Your Data With

We only share your personal data with trusted third parties to:

  • Process payments (Stripe)
  • Fulfill deliveries (shipping carriers like Australia Post)
  • Maintain and improve our website (e.g., hosting services, IT support)

We never sell or rent your personal data.

Data Retention

  • Order data is retained as long as needed for tax and legal compliance.
  • Comments are stored indefinitely unless deleted by you.
  • If you register, your account data is stored until you delete your profile.

Your Rights

You have the right to:

  • Request access to the data we hold about you
  • Correct inaccurate or outdated information
  • Request deletion of your personal data (excluding info required for legal or operational reasons)
  • Opt out of marketing communications at any time

To request any of the above, email us at hello@engravia.com.au

Data Security

We use SSL encryption, regular site updates, and secure third-party platforms to protect your data.

Where Your Data Is Sent

  • Comments may be scanned through automated spam detection tools.
  • Shipping data is shared with postal/courier services for delivery purposes.

Contact Us

If you have any privacy concerns or questions, contact us at:

📧 hello@engravia.com.au